FAQ

How long will my chocolates last?

We do not add preservatives, so we recommend eating them within a month or less. If you want to keep them up to 3 months, store them in a cool (58°F or less), odor-free location.

Allergies?

All our chocolates are made in the same facility that processes nuts, gluten, eggs, soy, and coconut oil, and may contain traces. If you are highly allergic, we do not recommend our chocolates.

How does our rewards program work?

Log into your account and use the icon at the bottom right. You earn 1 point per $1 spent and can view ways to earn, redeem, and track rewards.

Can I delay my shipment?

Yes. At checkout you can enter a future delivery date. We will do our best to meet it, but it is not guaranteed.

How long will my order take for delivery?

Most orders ship in 1–2 days. Delivery typically takes 1–6 days depending on location. Summer orders may be delayed to prevent melting.

Will I be emailed a tracking number?

Yes. You will receive multiple emails including confirmation, processing, shipping (with tracking), delivery, and a follow-up.

What if I cannot find my order once it is delivered?

Check around your property and with neighbors. Carriers sometimes mark items delivered early. If confirmed delivered, we cannot replace stolen packages.

What shipping companies do you use?

We primarily use FedEx and UPS depending on order size and location.

What if my order is wrong, damaged, or melted?

Email a photo to orders@mrscavanaughs.com and we will replace, refund, or credit your order. Do not discard items before contacting us.

Can I ship to multiple addresses in the same order?

Yes. Select “Ship to multiple addresses” at checkout and assign items accordingly.

What terms did I agree to when placing my order?

Please review your confirmation email immediately. We are not responsible for incorrect orders once shipped. Due to the perishable nature of our products, returns are not accepted.

 

 

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